Frequently Asked Questions
Short answers about billing, tokens, seats, installation, and data handling. The Terms of Service, Privacy Policy, and Refund Policy remain the binding documents — if anything here appears to differ, those documents govern.
The Trial is a one-time grant of 300 tokens and one seat per team. It never expires, never renews, and needs no card. Paid plans are monthly subscriptions in U.S. dollars (before applicable taxes) that renew automatically until cancelled; a paid plan activates only when its first payment succeeds. Cancelling stops future renewals and access continues until the end of the paid period.
Tokens are the usage unit for every AI request — chat, image, and video generations each consume tokens metered by the platform, with heavier models and larger jobs consuming more. Each paid plan includes a monthly token allowance granted after that period's payment succeeds; unused monthly tokens do not roll over. Separately purchased token packs do not expire while your account remains in good standing. Tokens held for a generation that fails are returned to your balance automatically. Consumed tokens are not refundable.
Seats limit how many workstations can use the Service concurrently. Each plan includes a number of seats, and additional seats can be purchased as a monthly add-on billed per seat per month with your subscription. Removing seats takes effect at the next billing period.
Nuke 15.1 is certified: it is the version our real-Nuke release tests run on. Nuke 13.x, 14.x and 16.x are not yet certified. The plugin loads as Python source, so no compiled plugin builds are involved.
Nuke AI Hub runs on Windows 10/11 (64-bit) workstations only. NukeAIHub Link, which signs artists in and holds each workstation's seat, is Windows-only, so Linux and macOS workstations are not supported in this release.
One zip, no installer: unzip the package (Python and ffmpeg are bundled), run the Consumer Gateway app on one machine and sign in with your cloud account. Then, on each artist workstation, double-click NukeAIHubLink.exe from the package's link folder once: its guided setup wires Nuke to the product folder, and the artist signs in there. Signing in takes one of your team's seats; logging out releases it. Artist workstations talk only to the gateway machine on your LAN — they never connect to the cloud directly. See the download page for the step-by-step guide.
Windows warns that the app is from an unknown publisher: the executables are not code-signed. Check the zip's SHA-256 against the download page with Get-FileHash, unblock the zip (Unblock-File, or Properties > Unblock) before extracting, and on the first run choose More info > Run anyway if SmartScreen appears. IT teams using AppLocker, WDAC or EDR allowlists should allow the files by hash or by path (the product folder and %LOCALAPPDATA%\NukeAIHub\cache on each workstation); hashes change with every release.
Only the gateway machine needs internet access: allow outbound TCP 443 to api.nukeaihub.com (login, sync, and the WebSocket relay) plus outbound TCP 9500 for the legacy relay form during the transition. Artist workstations (NukeAIHub Link and Nuke) connect to the gateway machine on TCP 9600 (auto-shifts within 9600-9619) inside the LAN only — that range never needs to reach or be reachable from the internet.
No. We do not use your content to train models and we do not sell personal data. Prompts and reference media are forwarded only to the third-party model providers needed to fulfil each request, under their data-processing terms. Desktop and plugin telemetry is summary-only by default: it never includes your prompts, chat contents, local file paths, or reference media.
Consumed tokens are not refundable. An entirely unused token pack is refundable within 14 days of purchase; a partly used pack cannot be refunded. Monthly allowance tokens included with a plan are not refundable, and we do not refund partial subscription months after cancellation. Duplicate charges and billing errors are refunded in full — report them to support@nukeaihub.com within 30 days with the payment reference from your billing page. Support responds within 5 business days.
Your subscription becomes past due, and service continues during a 14-day grace period while we retry payment and send reminders; paying the outstanding amount during that period keeps your access automatically. If the payment still fails when the retries end, the subscription is cancelled: new requests are blocked and no further renewal charges are made.
Your team's account, data, settings, and purchased tokens are retained after the cancellation. To use the service again, choose a plan from the billing page.
Signed-in users can send feedback or bug reports from the web portal, and every reply lands in your email inbox. You can also write to support@nukeaihub.com. For live platform availability, check the status page.