Terms of Service
These Terms of Service (the “Terms”) are an agreement between Retina Imageworks Inc (“Retina”, “we”, “us”) and the business entity that registers a Nuke AI Hub account (the “Customer”, “you”). They govern access to and use of the Nuke AI Hub cloud service, desktop application, and Nuke plugin (together, the “Service”). By creating an account, checking the acceptance box, or using the Service, you agree to these Terms on behalf of your entity and confirm you have authority to do so. The Service is offered to businesses and professionals only; it is not a consumer product.
Nuke AI Hub provides AI-assisted compositing tools for visual-effects work, including chat-based assistance, image generation, and video generation. Requests are routed to third-party AI model providers selected by Retina. Nuke® is a registered trademark of The Foundry Visionmongers Ltd.; Nuke AI Hub is an independent product and is not affiliated with, endorsed by, or sponsored by The Foundry.
Accounts belong to a team. The user who creates the team is its owner and is responsible for billing, for managing seats, and for the compliance of every team member with these Terms. You are responsible for safeguarding credentials, license keys, and API keys; anything done through your account is attributed to you. Notify us promptly of any suspected unauthorized use.
Seats limit how many workstations can use the Service concurrently. Each plan includes a number of seats, and additional seats can be purchased as a monthly add-on billed per seat per month with your subscription.
Paid plans are monthly subscriptions that renew automatically until cancelled. A paid plan activates only when its first payment succeeds; an unpaid plan selection is held for 7 days and then released. Prices are stated in U.S. dollars and exclude any applicable taxes, which you are responsible for. We may change prices with at least 30 days' notice, effective at your next renewal.
Payments are processed by our third-party payment processor; we do not store card numbers. Mid-cycle plan upgrades and seat increases take effect only after the processor confirms payment of the proration invoice. Plan downgrades and seat reductions take effect at the next billing period and create no current-period credit.
Billing periods, monthly statements, daily usage boundaries, and quota resets are computed in Coordinated Universal Time (UTC), regardless of your local timezone. Dates and times shown in the Service are labelled accordingly.
Paid plans include a monthly token allowance granted after the billing-period payment succeeds; unused monthly tokens do not roll over. The one-time Trial grant is 300 tokens and one seat, does not expire or refresh, and may be claimed only once per team. Separately purchased token packs do not expire while your account remains in good standing. Tokens have no cash value, are not redeemable for money except as described in the Refund Policy, and are not transferable between teams. Tokens consumed by generations that fail due to a platform error are refunded automatically.
If a renewal payment fails, your subscription becomes past due. Service continues during a 14-day grace period while we retry payment and send reminders. If the balance remains unpaid after 14 days, the subscription is suspended: new requests are blocked, but your team's data, settings, and purchased tokens are preserved. Access is restored automatically when the outstanding amount is paid. Accounts that remain suspended for an extended period may be terminated under Section 11.
As between you and Retina, you retain all rights in the material you submit to the Service (prompts, scripts, reference media) and in the output generated for you, to the extent permitted by applicable law and by the terms of the underlying AI model providers. You are responsible for having the rights to the material you submit, including any reference imagery or footage.
AI-generated output may not be protectable by copyright in all jurisdictions, may be similar to output generated for others, and may contain errors. You are responsible for reviewing output before relying on it or delivering it to your own clients.
You may not use the Service to create or distribute unlawful content; to infringe the intellectual-property, privacy, or publicity rights of others; or in violation of the usage policies of the underlying AI model providers. You may not resell, sublicense, or operate the Service for the benefit of third parties outside your team; probe, overload, or circumvent its security or metering; or use automated means to extract its models, prompts, or pricing. We may throttle or refuse requests that endanger platform stability.
Output quality, content restrictions, and availability depend in part on third-party AI model providers. We may add, remove, or re-route providers and models at any time. Where a provider imposes content or usage policies, those policies apply to the requests routed to that provider.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL MEET YOUR REQUIREMENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. RETINA'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.
You may cancel your subscription at any time from the billing page; access continues until the end of the paid period. We may suspend or terminate your account for material breach of these Terms (including non-payment) after reasonable notice where practicable, or immediately where the breach endangers the Service or other customers. After termination you may request an export of your account data within 30 days, after which we may delete it. Sections 6, 9, 10, 12, and 13 survive termination.
We may modify the Service and these Terms. For material changes to the Terms we will give at least 14 days' notice by email or in-product notice; continued use after the effective date constitutes acceptance. If you do not agree to a change, cancel before it takes effect.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Either party may seek injunctive relief in any competent court.
Questions about these Terms: contact support through the address on your billing page or the support channel inside the product.