Refund Policy
This policy describes when Retina Imageworks Inc issues refunds for Nuke AI Hub purchases. It supplements the Terms of Service; nothing in it limits rights you have under applicable law that cannot be waived.
Subscription payments cover the upcoming billing cycle. Cancelling stops future renewals and access continues until the end of the paid period; we do not refund partial months. If we materially fail to provide the Service for an extended period during a paid cycle, contact support and we will work out a fair credit or refund.
Extra seats bill monthly with your subscription. Removing seats is scheduled for the next billing period. Current period access remains in place and no current-period credit or cash refund is created.
An entirely unused token pack is refundable within 14 days of purchase. A partially used pack is not eligible for an automatic refund and must be reviewed by support. Monthly allowance tokens included with a plan are not refundable.
Tokens consumed by generations that fail due to a platform or provider error are refunded to your balance automatically by the billing system. If you believe an automatic refund was missed, contact support with the request reference.
Duplicate charges and billing errors are refunded in full. Report them within 30 days of the charge with the payment reference shown on your billing page.
Contact support from the email address on the account and include the payment reference from your billing page. We respond within 5 business days. Approved refunds are returned to the original payment method.